Airline ranking according to reflights
The present score value is attributed according to different service rating elements based on our experience managing cases and listening to our customer's experiences.
Ranking | Airline | Airline | Website |
|---|---|---|---|
1 | Lufthansa | lufthansa.com | |
2 | Norwegian Air | norwegian.com | |
3 | SAS Scandinavian Airlines | scandinavian.com | |
4 | KLM | klm.com | |
5 | American Airlines | aa.com | |
6 | British Airways | britishairways.com | |
7 | Flybe | flybe.com | |
8 | Air Europa | aireuropa.com | |
9 | Air France | airfrance.com | |
10 | Aeroméxico | aeromexico.com |
Our ranking criteria
*The score is based on reflight's experience, for information purposes only, and may change from time to time.
TRANSPARENCY
How clear and upfront is the airline regarding your rights and compensation options. Includes airline policies
EFFICIENCY
How likely it is for the airline to solve issues in the minimum response time. The lesser bureaucracy, the better
COMMUNICATION
How good the airline manages client communication regarding its problem-solving approach
ABOUT
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