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FAQ

 Frequently asked questions from our users that could help you guide your way to claim your traveler rights 

COMMON TOPICS

ABOUT REFLIGHTS

ABOUT OUR SERVICES

SERVICE GUARANTEE

About Reflights

What is reflights?

Reflights is a flight claim specialized company that solves traveler issues in more than 175 countries with most of the airlines around the world.

Flightback was acclaimed by prestigious media outlets in two different continents, due to its role in helping travelers around the world with CE 261/2004 claims.

As the business grew, more and more customers demanded a broader portfolio of services outside the scope of European regulation. That's when reflights was born.

Now, as an "all-your-claims-in-one-place" company, we can reach more flight passengers that need specialized claim service to demand their rights from the airlines.

Why use reflights?

Use reflights if you want to spend your time in stuff that adds value to your life, instead of fighting with the airline for your traveler rights.

Dealing with airline policies and legal regulations can be stressful. You can use our flight claim services to better understand your situation, decide the better strategy to follow, and let us do the dirty work for you while you sit back and relax.

Who is reflights for?

Are you a regular business traveler? Maybe a casual traveler on its annual vacation? 

Reflights is the perfect solution for travelers that experienced a flight affectation, need to refund their flight ticket, or have doubts regarding their rights or the airline's response.

 

Reflights is just right for you if:

  • Are a regular business traveler

  • Are a casual traveler

  • You experienced a flight cancellation/delay

  • The airline does not solve your doubts

  • Have airline credit/voucher but want a refund

  • Have doubts regarding your past or upcoming flight

  • Are not sure if you will be able to fly

  • Experienced an overbooked flight

  • The airline denies refunding your ticket

  • Want to claim an ec261/2004 compensation

 
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About Our Services

What is the Free Advisory?


With our completely FREE Advisor service, you will receive a smart advisory for any flight question, doubt, issue, or situation. You state your case, and a Flight Expert will analyze and provide a clever response. Understanding airline policies and terms & conditions can be a complex and time-consuming experience. Plus, studying the applicable regulation for your flight-related issues might require a lawyer. Skip the line with a personalized and human advisory service, where we will use our expertise to provide all the information you need and get some tips for the best possible strategy to fulfill your requests with the airline. The service is currently FREE.




What is the Flight Broker service?


With this service, we will explore all possible processes within the airline to obtain a refund, airline voucher/credit for you, depending on your needs. This service applies, for instance, to an extremely common issue where the airline denies to reimburse a flight ticket when they are obliged to. In case there is no possibility to obtain a refund, we can apply for a voucher or airline credit for you to use later. As a last resource, we have accounts in multiple flights resell platforms, where we will try to find a buyer for the ticket you will no longer use, and "show you the money". The service cost is €29 per case, at our checkout.




What is the Reflights Compensation Claim service?


Named after our previous company (reflights.com), the Reflights Compensation Claim service is our product specialized in fully managing a claim compensation of ec261/2004 rights, which is European regulation. With this service, we will manage your claim on an end-to-end process. We will file the claim with the airline and in case we receive a denial (previously validating the right to compensation), we will escalate the case with the National Authority until you receive your compensation. This service applies to delays, cancellations, or overbooking due to circumstances under the control of the airline. There are certain requirements that the flight needs to qualify for a compensation of up to €600. Overall it applies to flights within the European Union or for European airlines flights. The service cost is a 25% fee over the obtained compensation from the airline.





What is the Free Advisory?


With our completely FREE Advisor service, you will receive a smart advisory for any flight question, doubt, issue, or situation. You state your case, and a Flight Expert will analyze and provide a clever response. Understanding airline policies and terms & conditions can be a complex and time-consuming experience. Plus, studying the applicable regulation for your flight-related issues might require a lawyer. Skip the line with a personalized and human advisory service, where we will use our expertise to provide all the information you need and get some tips for the best possible strategy to fulfill your requests with the airline. The service is currently FREE.




What is the Flight Broker service?


With this service, we will explore all possible processes within the airline to obtain a refund, airline voucher/credit for you, depending on your needs. This service applies, for instance, to an extremely common issue where the airline denies to reimburse a flight ticket when they are obliged to. In case there is no possibility to obtain a refund, we can apply for a voucher or airline credit for you to use later. As a last resource, we have accounts in multiple flights resell platforms, where we will try to find a buyer for the ticket you will no longer use, and "show you the money". The service cost is €29 per case, at our checkout.




What is the Reflights Compensation Claim service?


Named after our previous company (reflights.com), the Reflights Compensation Claim service is our product specialized in fully managing a claim compensation of ec261/2004 rights, which is European regulation. With this service, we will manage your claim on an end-to-end process. We will file the claim with the airline and in case we receive a denial (previously validating the right to compensation), we will escalate the case with the National Authority until you receive your compensation. This service applies to delays, cancellations, or overbooking due to circumstances under the control of the airline. There are certain requirements that the flight needs to qualify for a compensation of up to €600. Overall it applies to flights within the European Union or for European airlines flights. The service cost is a 25% fee over the obtained compensation from the airline.





Flightback.org is a flight claim specialized company that solves traveler issues in more than 175 countries with most of the airlines around the world.

As an "all-your-claims-in-one-place" company, we can reach more flight passengers in need of specialized claim services than our competitors.

Dealing with airline policies and legal regulations can be stressful. You can use our flight claim services to better understand your situation, decide the better strategy to follow, and let us do the dirty work for you while you sit back and relax.

 

About our service guarantee

What is the Service Guarantee?

Reflights was born due to poor customer service. We hate it and we never want to be described as such. That's why we feel confident to offer a full-service satisfaction guarantee.

This means that if you are not satisfied with our service, we are willing to refund you as per your request regardless of the result. As simple as that.

In addition, if the passenger finds a lower fee than ours with reflights, we'll match the price.

Does it apply to all of the services?

Yes. You can request a refund in case of service dissatisfaction for any of our services.

 

We want to deliver the best customer service. That's why we feel confident to offer a full-service satisfaction guarantee.

If you are not satisfied with our service, regardless of the result, you can request a service refund. As simple as that.

Are you a regular business traveler? Maybe a casual traveler on its annual vacation? 

Flightback is just right for you if:

  • You experienced a flight cancellation/delay

  • The airline does not solve your doubts

  • Have airline credit/voucher but want a refund

  • Have doubts regarding your past  flight

  • Experienced an overbooked flight

  • The airline denies refunding your ticket

  • Want to claim an ec261/2004 compensation

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