Claim a Flight Delay
If you experienced a flight delay, remember that you are protected by air passenger laws in many cases. More than 85% of air passengers do not file a compensation claim because they do not know about having such a right.
European Commission
Montreal Convention
What's your Flight Incident?
Check your Flight Rights for the Delay, Cancellation, Missing Baggage or Overbooking you suffered.
reflights follows the Organic Law on Data Protection (GDPR)
Flight Delay
Flight delays cause serious trouble and inconvenience to passengers, this is why there are Regulations that were created to provide basic protection for passengers.
During a Flight Disruption
Airlines will be required to keep passengers regularly informed if there is a flight disruption (flight and tarmac delays; flight cancellations; and denials of boarding).
They will have to tell passengers why their flight has been disrupted as soon as is feasible. This information will have to be provided through:
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an audible announcement;
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a visible announcement, upon request; and
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the available communication method the passenger has selected (e.g., email, SMS).
Flight Delay Rights
Passengers whose flights are delayed more than 3 hours should be able either to obtain reimbursement of their tickets or to obtain re-routing under satisfactory conditions, and should be adequately cared for while awaiting a later flight. As under the Montreal Convention, obligations on operating air carriers should be limited or excluded in cases where an event has been caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken.
Compensations for Flight Delayed
All passengers have also the right to compensation by the operating air carrier if they arrived more than 3 hours to their final destination and the cause is not extraordinary.
EU & UK flight delay rights
If you traveled on a European airline or left the European Union or the UK on any foreign airline and your delay was of more than 3 hours, you may be entitled to financial compensation if the incident is not considered extraordinary.
Distance | Amount |
|---|---|
+ 3,500 km | € 600 |
1,500 - 3,500 km | € 400 |
-1,500 km | € 250 |
Canadian flight delay rights
In the case of a delay in a flight within Canada, the carrier must provide compensation in most cases if the delay was greater than 3 hours.
Length of delay | Amount (CAD) |
|---|---|
9+ hours | $1,000 |
6-9 hours | $700 |
3-6 hours | $400 |
Our Flight Calculator
reflights can help you check in a couple of minutes if you may have compensation rights, according to your incident details, and if you are entitled to compensation, we will help you to obtain it. Since we do not take any upfront payments, you have nothing to lose.
Which flights are covered?
According to the EU261 2004 you can claim anytime your flight departures from the European Union & UK or when the flight is operated by European air carriers, regardless of the origin of the departure airport.
For example, in the event of a flight delayed from British Airways flight from Toronto to London, you have the right to compensation according to the EU (EC)261 Regulation.
In the case of the Canadian APPR Regulation, all flights that land or take off in Canada (domestic or international) are covered by the APPR.
Flights Covered with European & UK EC261 Rule:
Departures | EU & UK Airline | Non EU & UK Airline |
|---|---|---|
Outside the EU | YES | NO |
Within the EU | YES | YES |
Flights Covered with Canada's APPR Rule:
Departures | Canadian Airline | Non Canadian Airline |
|---|---|---|
Outside Canada | NO | NO |
Within Canada | YES | YES |
Claim with reflights
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Free to claim
No upfront payment and when we win we charge the fairest claim management service fee out there, based on efficiency. learn more here.
Multiple regulations
We check & claim flight compensations for multiple regulations and passenger rights.
Flight Incident Assistance
We want to hear you! If your flight incident falls outside the scope of the regulations we can still give you free advise.
Full Claim Transparency
We feel great responsibility for the trust you put into us. For transparency we'll send you the airline's claim reference as soon as we get it.
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