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FAQ

 Frequently asked questions from our users that could help you guide your way to claim your traveler rights 

COMMON TOPICS

ABOUT REFLIGHTS

ABOUT OUR SERVICES

SERVICE GUARANTEE

About Reflights

What is reflights?

Reflights is a flight claim specialized company that solves traveler issues in more than 175 countries with most of the airlines around the world.

Reflights was acclaimed by prestigious media outlets in two different continents, due to its role in helping travelers around the world with CE 261/2004 claims.

Why use reflights?

Use reflights if you want to spend your time in stuff that adds value to your life, instead of fighting with the airline for your traveler rights.

Dealing with airline policies and legal regulations can be stressful. You can use our flight claim services to better understand your situation, decide the better strategy to follow, and let us do the dirty work for you while you sit back and relax.

Who is reflights for?

Are you a regular business traveler? Maybe a casual traveler on its annual vacation? 

Reflights is the perfect solution for travelers that experienced a flight affectation, need to refund their flight ticket, or have doubts regarding their rights or the airline's response.

 

Reflights is just right for you if:

  • Are a regular business traveler

  • Are a casual traveler

  • You experienced a flight cancellation/delay

  • The airline does not solve your doubts

  • Have airline credit/voucher but want a refund

  • Have doubts regarding your past or upcoming flight

  • Are not sure if you will be able to fly

  • Experienced an overbooked flight

  • The airline denies refunding your ticket

  • Want to claim an ec261/2004 compensation

 
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About Our Services

Flightback.org is a flight claim specialized company that solves traveler issues in more than 175 countries with most of the airlines around the world.

As an "all-your-claims-in-one-place" company, we can reach more flight passengers in need of specialized claim services than our competitors.

Dealing with airline policies and legal regulations can be stressful. You can use our flight claim services to better understand your situation, decide the better strategy to follow, and let us do the dirty work for you while you sit back and relax.

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About our service guarantee

What is the Service Guarantee?

Reflights was born due to poor customer service. We hate it and we never want to be described as such. That's why we feel confident to offer a full-service satisfaction guarantee.

This means that if you are not satisfied with our service, we are willing to refund you as per your request regardless of the result. As simple as that.

In addition, if the passenger finds a lower fee than ours with reflights, we'll match the price.

 

We want to deliver the best customer service. That's why we feel confident to offer a full-service satisfaction guarantee.

If you are not satisfied with our service, regardless of the result, you can request a service refund. As simple as that.

Are you a regular business traveler? Maybe a casual traveler on its annual vacation? 

Flightback is just right for you if:

  • You experienced a flight cancellation/delay

  • The airline does not solve your doubts

  • Have airline credit/voucher but want a refund

  • Have doubts regarding your past  flight

  • Experienced an overbooked flight

  • The airline denies refunding your ticket

  • Want to claim an ec261/2004 compensation

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