Air Passenger Rights
The civil aviation rules provide for clearer and more consistent air passenger rights by imposing certain minimum airline requirements in air travel – including standards of treatment and, in some situations, compensation for passengers.
Know your flight rights:
Europe - CE261 Rule
For flights that happened in the EU & UK or with EU Airlines, if your flight's eligible, an airline has to pay for flight delays, cancellations, or denied boarding:
Flights of -1500kms: €250 EUR
ex: Madrid - Barcelona
Between 1500 -3500kms: €400 EUR
ex: Oporto - Rome
- Flights of +3500kms: €600 EUR
ex: Toronto - London
Canada - APPR Rule
Under this rule, compensation exists for delays and cancellations that happened in Canada in situations within the carrier’s control that are not required for safety.
Large carriers are subject to the following compensation per passenger:
Between 3 and 6 hrs: $400 CAD
Between 6 and 9 hrs: $700 CAD
9 or more hours: $1,000 CAD
The Montreal Convention is a treaty that created strict rules for how airlines handle claims for luggage delay, loss, or damage compensation.
The Montreal Convention sets the maximum liability during international travel at approximately $2,100 CAD.
Your right to flight compensation will eventually expire after some time, so it’s important to know how much time you have to file your claim.
Different time limits can apply to your claim, as it depends both on where you were flying and the nationality of the airline. In general, you may have between 1 to 3 years to file a flight disruption claim and between 7 to 21 days for a baggage incident.
*Learn more from the official regulation website.