Air Passenger Rights

The regulations provide for clearer and more consistent air passenger rights by imposing certain minimum airline requirements in air travel – including standards of treatment and, in some situations, compensation for passengers.

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Learn more about a specific incident

Know your flight rights:

Europe - CE261 Rule

Under this legislation, if your flight's eligible, an airline has to pay for flight delays, cancellations, or denied boarding:

  • Flights of -1500kms: €250 EUR

    • ex: Madrid - Barcelona​

  • Between 1500 -3500kms: €250 EUR

    • ex: Oporto - Rome

    • Flights of +3500kms: €600 EUR​
    • ex: Toronto - London

Canada - APPR Rule

Under this rule, compensation exists for delays and cancellations in situations within the carrier’s control that are not required for safety. ​

Large carriers are subject to the following compensation:

  • Between 3 and 6 hrs: $400 CAD

  • Between 6 and 9 hrs: $700 CAD

  • 9 or more hours: $1,000 CAD

Montreal Convention

The Montreal Convention is a treaty that created strict rules for how airlines handle claims for luggage delay, loss, or damage compensation.

The Montreal Convention sets the maximum liability during international travel at approximately $2,100 CAD.

Days

Hours

Mins 

Secs

Your right to flight compensation will eventually expire after some time, so it’s important to know how much time you have to file your claim.

 

Different time limits can apply to your claim, as it depends both on where you were flying and the nationality of the airline. In general you may have between 1 to 3 years to file a flight disruption claim and between 7 to 21 days for a baggage incident.

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Discover if your flight incident applies for compensation.

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