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Privacy Policy


Welcome to Reflights. Our Privacy Policy outlines how we collect, use, and share your information when using our services. This policy is aligned with the General Data Protection Regulation (GDPR) and Canadian privacy laws. It applies to our website and email communications.

Data Controller

The data controller is Reflight. Contact at for any queries or feedback regarding this policy.

Collection and Use of Personal Data

  • Server Registration: We anonymously track service and email interactions, storing this data securely for server diagnostics, trend analysis, and demographic studies.

  • Purpose of Data Collection: Personal data like names, birth dates, contact details, and passport/ID numbers are collected to facilitate flight claim processing under EC261 and the Canadian Air Passenger Protection Regulation, and to inform travellers about their rights and flight-related services.

  • Upon completion and submission of our forms, you consent to the generation, gathering, storage, elimination, and utilization of your personal data. This encompasses sharing your information with transport service providers, government bodies, and any other entities engaged in addressing your grievance, all in compliance with the Privacy Act.

  • Your safety is our priority. We urge you to withhold any sensitive personal details that are not pertinent to your complaint.

Data Security and Usage

  • Security Measures: We employ robust security measures for our website and IT systems, in line with Canadian data protection standards. Complete data security cannot be guaranteed, but we commit to mitigating risks.

  • Use of Personal Data: Personal data is used strictly for service provision. Additional data requests will be voluntary and essential for service enhancement.

  • Rights Under GDPR and Canadian Law: You have the right to access, amend, or delete your data. We are committed to notifying you promptly in case of a data breach, in compliance with GDPR and Canadian data protection laws.


Additional Provisions

  • Third-Party Operations: Certain functionalities are managed by external software providers, with adherence to our privacy standards.

  • Data Sharing: Non-personal data may be shared with potential buyers or investors, ensuring confidentiality and data protection.

  • Government and Legal Disclosures: We may disclose your information as required by law or legal proceedings, within the scope of Canadian legal standards.


Limitations and Amendments

  • Limitation of Liability: While we strive to protect your privacy, inadvertent disclosures due to software errors or unforeseen events may occur. We limit our liability for such incidents to the extent permitted by Canadian law.

  • Amendments to Policy: This Privacy Policy may be amended in accordance with Canadian privacy regulations. Changes will be communicated as stipulated in our Service Conditions.


Consent and Compliance

  • Consent: By using our services, you consent to the collection and use of your data as described in this policy.

  • Compliance: We commit to adhering to Canadian privacy laws and GDPR in our data handling practices.

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