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Privacy Policy

Privacy Policy of reflights

Welcome to reflights. This Privacy Policy ("Policy") describes the manner and circumstances in which flight back collects, uses, and shares your information when you use our Service. This Policy is part of the reflights Service Conditions and is aware of the General Data Protection Regulation or GDPR. This Policy only refers to the practices associated with our website and email.

The person responsible for the processing of your information will be (Reflight SAS de CV). If you have questions or comments regarding this Privacy Policy, please contact the Legal Manager at


General Practices

Server Registration. We do not collect private information about your visits to our website so you can log in anonymously; If we collect information about the use of our services and your interaction with the messages we send you, this information is stored on safe servers. We use this information to diagnose and resolve server problems, analyze trends, focus needs, identify user movements, and gather demographic information.

In reflights, we as a flight claim company collect personal data such as names, date of birth, addresses, email addresses, telephone numbers, and passport/identification numbers to (i) help customers to exercise their rights under the EC261 Rule, and the Air Passenger Protection Regulation from the Canadian Transportation Agency when flights have been delayed, cancelled, suffered overbooking or there was lost baggage; (ii) inform travellers, free of charge by e-mail, about their compensation rights, flight data, airport data and other relevant services related to air traffic. This is the main activity of reflights. This means that the initial process is to collect personal data to decide if the claim is viable. If the claim is qualified as viable, reflights contact the airline on behalf of the client.

Using the Service and Use of Personal Data

reflights takes the best possible measures to take care of the information provided by the client. The reflights site and the IT systems we use are protected by different techniques. Although we regularly perform checks, it is not possible to achieve 100% protection against any information leakage. For handling information by electronic mail, we use Google, Jotform & Typeform as our services.

Personal data is saved and used only when necessary to provide you with our service correctly. At any time we request more information, that information will be voluntary and it will be your decision to decide if you want to share it with us. All personal information is provided by the client, for example, by sending us your copy or reservation information, name or address, or subscribing for more information.

As stated by the Data Protection Regulation (GDPR) you can consult us at any time information about the information provided as well as eliminate any information you have provided us. In case there is any violation of information or hacking we will notify you according to the law.

The metadata-url command specifies the URL of a remote server where metadata is obtained, which we use to pass data between forms. HTTPS secures the communications between two computers, such as a user's computer via a web browser and a web server.

Other provisions

Some of the reflights service functionalities can be operated by software providers.

We can allow a potential buyer or investor to review our information, however, we will restrict your visibility and care of this information to show only the statistics, and geographic data, among others.

Government Relations and Demands. We may disclose information about you at the government's request and if we believe it is prudent for security reasons; You authorize us to disclose this information. We may also disclose information about you in connection with a current or potential legal proceeding (a) in response to a court order or other governmental orders or subpoenas, (b) if we require to do so in other ways, (c) if such disclosures can mitigate our responsibility, or (d) to enforce our rights.

Limitations on our abilities. While we work hard to respect your privacy, as in any other complex online service, we may inadvertently use or disclose your information in ways inconsistent with this policy. For example, a temporary software error may reveal personal information despite having a contrary privacy setting. It may also be that we use your information in other ways not mentioned here. In these situations, we will try to rectify them as soon as possible.

Amendment. This Privacy Policy is part of the reflights Service Conditions and may be modified according to the updated procedures described in the document.

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