File a Claim for Delayed Flight Compensation.
Many air travellers don't realize they can get up to $1000 CAD in compensation for flight delays in addition to any travel insurance. Don't miss out on your rights!
European Commission
Montreal Convention
What's your Flight Incident?
Know Your Rights: Delays, Cancellations, Overbookings, Lost Baggage
Verify your rights today.
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Flight Delay
Flight delays cause serious trouble and inconvenience to passengers, this is why there are Regulations that were created to provide basic protection for passengers.
During a Flight Disruption
Airlines will be required to keep passengers regularly informed if there is a flight disruption (flight and tarmac delays; flight cancellations; and denials of boarding).
Air carriers will have to tell passengers why their flight has been disrupted as soon as is feasible. This information will have to be provided through:
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an audible announcement;
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a visible announcement, upon request; and
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the available communication method the passenger has selected (e.g., email, SMS).
Flight Delay Rights
Passengers whose flights are delayed more than 3 hours should be able either to obtain reimbursement of their tickets or to obtain re-routing under satisfactory conditions and should be adequately cared for while awaiting a later flight. Under the Montreal Convention, obligations on operating air carriers should be limited or excluded in cases where an event has been caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken.
✾ EU & UK flight delay rights
If you travelled on a European airline or left the European Union or the UK on any foreign airline and your delay was of more than 3 hours, you may be entitled to financial compensation if the incident is not considered extraordinary.
Distance | Amount |
|---|---|
+ 3,500 km | € 600 |
1,500 - 3,500 km | € 400 |
-1,500 km | € 250 |
✾ Canadian flight delay rights
In the case of a delay in a flight within Canada, the carrier must provide compensation in most cases if the delay was greater than 3 hours.
Length of delay | Amount (CAD) |
|---|---|
9+ hours | $500-$1,000 |
6-9 hours | $250-$700 |
3-6 hours | $125-$400 |
Tips for passengers
In addition to the minimum compensation for inconvenience described in this guide, a passenger who is delayed while travelling internationally may also be entitled to make a claim under the Montreal or Warsaw Convention for certain damages – for example, expenses – that happened because of the delay. It is recommended that passengers first make these claims with the airline in writing. There is a 2-year time limit for any court action to claim damages.
Canada's Standards of Treatment
If the airline did not notify you of a flight disruption at least 12 hours before the scheduled departure time, they must provide you with certain standards of treatment, except when the disruption is outside their control. In this case, when a flight is cancelled or when a flight delay reaches two hours, the airline must provide:
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food and drink in reasonable quantities; and
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access to means of communication (e.g., free Wi-Fi).
If you are expected to wait overnight for your new flight, the airline must:
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offer hotel or comparable accommodation free of charge; and
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provide free transportation to and from the accommodation.
Which flights are covered?
According to the EU261 2004, you can claim anytime your flight departs from the European Union & UK or when the flight is operated by European air carriers, regardless of the origin of the departure airport.
For example, in the event of a flight delayed from British Airways flight from Toronto to London, you have the right to compensation according to the EU (EC)261 Regulation.
In the case of the Canadian APPR Regulation, all flights that land or take off in Canada (domestic or international) are covered by the APPR.
Flights Covered with European & UK EC261 Rule:
Departures | EU & UK Airline | Non EU & UK Airline |
|---|---|---|
Outside the EU | YES | NO |
Within the EU | YES | YES |
Flights Covered with Canada's APPR Rule:
Departures | Canadian Airline | Non Canadian Airline |
|---|---|---|
Outside Canada | YES | YES |
Within Canada | YES | YES |
Claim with reflights
Streamlined claims
reflights handles all claim processes, ensuring a transparent and seamless experience for passengers.
Stress-free assistance
We take care of the claim on behalf of the passenger, removing the burden and hassle.
Resolution advocacy
In cases of denial without clear information, we escalate the claim to relevant aviation authorities like the Canadian Transportation Agency (CTA).
Passenger empowerment
Our goal is to simplify the complex system, giving passengers the confidence to assert their rights.
Time-efficient approach
We prioritize efficiency to save passengers valuable time throughout the process.
Transparency and guidance
We provide clear information and guidance at every step, keeping passengers informed.
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