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Claim a Flight Cancelled

If you experienced a flight cancellation or rescheduling, remember that you are protected by air passenger laws in many cases. More than 85% of air passengers do not file a compensation claim because they do not know about having such a right.

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European Commission


Montreal Convention

What's your Flight Incident?

Check your Flight Rights for the Delay, Cancellation, Missing Baggage or Overbooking you suffered.

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reflights follows the Organic Law on Data Protection (GDPR)

Flight Cancelled

Denied Boarding, cancellation, or long delay of flights cause serious trouble and inconvenience to passengers, this is why there are Regulations that were created to provide basic protection for passengers.

During a Flight Disruption

Airlines will be required to keep passengers regularly informed if there is a flight disruption (flight and tarmac delays; flight cancellations; and denials of boarding).


Air carriers will have to tell passengers why their flight has been disrupted as soon as is feasible. This information will have to be provided through:

  • an audible announcement;

  • a visible announcement, upon request; and

  • the available communication method the passenger has selected (e.g., email, SMS).

Flight Cancellation Rights

Passengers whose flights are cancelled should be able either to obtain reimbursement for their tickets or to obtain re-routing under satisfactory conditions and should be adequately cared for while awaiting a later flight. Under the Montreal Convention, obligations on operating air carriers should be limited or excluded in cases where an event has been caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken.

Compensations for Flight Cancelled

All passengers have also the right to compensation by the operating air carrier unless they are informed of the cancellation at least two weeks before the scheduled time of departure and the cause is extraordinary.

EU & UK flight cancellation rights

If you travelled on a European airline or left the European Union or the UK on any foreign airline and your final arrival was of more than 3 hours, you may be entitled to financial compensation if the incident is not considered extraordinary.

+ 3,500 km
€ 600
1,500 - 3,500 km
€ 400
-1,500 km
€ 250

Canadian flight cancellation rights

In the case of a cancellation of a flight within Canada, the carrier must provide compensation in most cases if they notified the passenger less than 14 days before the original departure date.

Length of delay
Amount (CAD)
9+ hours
6-9 hours
3-6 hours

Tips for passengers

In addition to the minimum compensation for inconvenience described in this guide, a passenger who is delayed while travelling internationally may also be entitled to make a claim under the Montreal or Warsaw Convention for certain damages – for example, expenses – that happened because of the delay. It is recommended that passengers first make these claims with the airline in writing. There is a 2-year time limit for any court action to claim damages.


Canada's Standards of Treatment


If the airline did not notify you of a flight disruption at least 12 hours before the scheduled departure time, they must provide you with certain standards of treatment, except when the disruption is outside their control. In this case, when a flight is cancelled or when a flight delay reaches two hours, the airline must provide:


  • food and drink in reasonable quantities; and

  • access to means of communication (e.g., free Wi-Fi).

If you are expected to wait overnight for your new flight, the airline must:

  • offer hotel or comparable accommodation free of charge; and

  • provide free transportation to and from the accommodation.

Which flights are covered?

According to the EU261 2004, you can claim anytime your flight departs from the European Union & UK or when the flight is operated by European air carriers, regardless of the origin of the departure airport. 

For example, in the event of a flight cancellation of the British Airways flight from Toronto to London, you have the right to compensation according to the EU (EC)261 Regulation. 

In the case of the Canadian APPR Regulation, all flights that land or take off in Canada (domestic or international) are covered by the APPR. 

Flights Covered with European & UK EC261 Rule:

EU & UK Airline
Non EU & UK Airline
Outside the EU
Within the EU

Flights Covered with Canada's APPR Rule:

Canadian Airline
Non Canadian Airline
Outside Canada
Within Canada

Our Services

reflights can help you check in a couple of minutes if you may have compensation rights, according to your incident details.


Whether you're entitled or not, we can still claim compensation for your flight incident. Start for free and reward reflights on success, or explore our plans to get everything you need at once.

Claim with reflights

Your information is secure

reflights is secure with encryption technology. We respect GDPR and don’t sell personal information.

Success fee fairness

We take on all of the risks associated with your claim and work on a "no win, no fee" basis.

Multiple regulations

We check & claim flight compensations for multiple regulations and passenger rights.

Flight Incident Expertise

Airlines regularly deny compensation arguing that the incident fell outside their control. If you initially received this answer we can still win compensation.

Claim Transparency

We feel great responsibility for the trust you put in us. For transparency, we'll send you the airline's claim reference as soon as possible.

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