Claim a Flight Cancelled
If you experienced a flight cancellation or rescheduling, remember that you are protected by air passenger laws in many cases. More than 85% of air passengers do not file a compensation claim because they do not know about having such a right.
European Commission
Montreal Convention
What's your Flight Incident?
Check your Flight Rights for the Delay, Cancellation, Missing Baggage or Overbooking you suffered.
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Flight Cancelled
Denied Boarding, cancellation, or long delay of flights cause serious trouble and inconvenience to passengers, this is why there are Regulations that were created to provide basic protection for passengers.
During a Flight Disruption
Airlines will be required to keep passengers regularly informed if there is a flight disruption (flight and tarmac delays; flight cancellations; and denials of boarding).
Air carriers will have to tell passengers why their flight has been disrupted as soon as is feasible. This information will have to be provided through:
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an audible announcement;
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a visible announcement, upon request; and
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the available communication method the passenger has selected (e.g., email, SMS).
Flight Cancellation Rights
Passengers whose flights are cancelled should be able either to obtain reimbursement for their tickets or to obtain re-routing under satisfactory conditions and should be adequately cared for while awaiting a later flight. Under the Montreal Convention, obligations on operating air carriers should be limited or excluded in cases where an event has been caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken.
EU & UK flight cancellation rights
If you travelled on a European airline or left the European Union or the UK on any foreign airline and your final arrival was of more than 3 hours, you may be entitled to financial compensation if the incident is not considered extraordinary.
Distance | Amount |
|---|---|
+ 3,500 km | € 600 |
1,500 - 3,500 km | € 400 |
-1,500 km | € 250 |
Canadian flight cancellation rights
In the case of a cancellation of a flight within Canada, the carrier must provide compensation in most cases if they notified the passenger less than 14 days before the original departure date.
Length of delay | Amount (CAD) |
|---|---|
9+ hours | $500-$1,000 |
6-9 hours | $250-$700 |
3-6 hours | $125-$400 |
Tips for passengers
In addition to the minimum compensation for inconvenience described in this guide, a passenger who is delayed while travelling internationally may also be entitled to make a claim under the Montreal or Warsaw Convention for certain damages – for example, expenses – that happened because of the delay. It is recommended that passengers first make these claims with the airline in writing. There is a 2-year time limit for any court action to claim damages.
Canada's Standards of Treatment
If the airline did not notify you of a flight disruption at least 12 hours before the scheduled departure time, they must provide you with certain standards of treatment, except when the disruption is outside their control. In this case, when a flight is cancelled or when a flight delay reaches two hours, the airline must provide:
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food and drink in reasonable quantities; and
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access to means of communication (e.g., free Wi-Fi).
If you are expected to wait overnight for your new flight, the airline must:
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offer hotel or comparable accommodation free of charge; and
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provide free transportation to and from the accommodation.
Which flights are covered?
According to the EU261 2004, you can claim anytime your flight departs from the European Union & UK or when the flight is operated by European air carriers, regardless of the origin of the departure airport.
For example, in the event of a flight cancellation of the British Airways flight from Toronto to London, you have the right to compensation according to the EU (EC)261 Regulation.
In the case of the Canadian APPR Regulation, all flights that land or take off in Canada (domestic or international) are covered by the APPR.
Flights Covered with European & UK EC261 Rule:
Departures | EU & UK Airline | Non EU & UK Airline |
|---|---|---|
Outside the EU | YES | NO |
Within the EU | YES | YES |
Flights Covered with Canada's APPR Rule:
Departures | Canadian Airline | Non Canadian Airline |
|---|---|---|
Outside Canada | YES | YES |
Within Canada | YES | YES |
Our Services
reflights can help you check in a couple of minutes if you may have compensation rights, according to your incident details.
Whether you're entitled or not, we can still claim compensation for your flight incident. Start for free and reward reflights on success, or explore our plans to get everything you need at once.
Claim with reflights
Your information is secure
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Success fee fairness
We take on all of the risks associated with your claim and work on a "no win, no fee" basis.
Multiple regulations
We check & claim flight compensations for multiple regulations and passenger rights.
Flight Incident Expertise
Airlines regularly deny compensation arguing that the incident fell outside their control. If you initially received this answer we can still win compensation.
Claim Transparency
We feel great responsibility for the trust you put in us. For transparency, we'll send you the airline's claim reference as soon as possible.
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