Claim a Missing Baggage

If your baggage is missing, remember that you are protected by the Montreal Convention. In addition to asking the airline what they are doing to get your baggage to you as soon as possible you can file a compensation claim.

Start Now

iStock-1006038734_edited.jpg
European_Commission.png

European Commission

appr-web-top-left-logo-e.png
maple.png

Montreal Convention

What's your Flight Incident?

Check your Flight Rights for the Delay, Cancellation, Missing Baggage or Overbooking you suffered.

testimony 2.png
testimony 1.png
gdpr-data-protection-logo-flight-claim

reflights follows the Organic Law on Data Protection (GDPR)

Missing Baggage

With the loss or damage of baggage, it is not always possible to replace everything with the compensation amount described above and money cannot replace personal or sentimental belongings. When your luggage is delayed, it can ruin a trip as you may have packed essentials in your checked-in bag. 

If your baggage is missing

Airlines need to provide to you a file reference number. Your baggage is considered lost after 21 days.

Rights when baggage is delayed or lost

If your baggage is lost or damaged while in the airline's control, the airline must compensate you up to $2300 to replace items that were lost or damaged. The airline does not have to compensate you if the damage resulted from the quality of your baggage. 

 

If your baggage is delayed, the airline must compensate you up to $2300 for items you may need until your baggage is returned to you. The airline does not have to compensate you if it took all reasonable measures to avoid the issue or if it was impossible for them to take these measures.

Filing a baggage claim

If your baggage has been lost, damaged or delayed, you must submit a claim to your airline in writing within:

  • 7 days after receiving damaged baggage;

  • 21 days after receiving your baggage that has been delayed; or

  • as soon as possible if your baggage has been delayed for 21 days or more (considered lost).

If you don't submit a claim within these time limits, the airline could deny your claim.

Compensations for Missing baggage

Before you enforce your rights and claim for any baggage issues, it is essential to gather all necessary documentation in order to ensure the most successful outcome. The more evidence you can provide, the more likely it is that you will receive the compensation you deserve.

Your rights

The airline must refund any fees you had to pay for baggage services if your baggage has been lost, damaged or delayed. These could include:

  • standard baggage fees;

  • fees for extra baggage; and/or

  • fees for oversized and/or overweight baggage.

In contrast to the EU & Canada's Passenger Rights Regulation, which precisely defines the compensation a passenger may expect to receive in the event of a flight irregularity, the Montreal Convention only states the maximum possible limit available for each passenger.

Baggage Problem
Deadline to claim
Damaged
Within 7 days after baggage receipt
Missing
Within 2 years after flight arrival
Delayed
Within 21 days after baggage arrival

Our Flight Calculator

reflights can help you check in a couple of minutes if you may have compensation rights, according to your incident details, and if you are entitled to compensation, we will help you to obtain it. Since we do not take any upfront payments, you have nothing to lose.

Which flights are covered?

The Montreal Convention is an agreement that has worldwide validity and has been ratified by 136 states, including those in the European Union. For non-contracting states, the 1929 Warsaw Convention usually still applies.​

Transport between two places within the same country is not protected by the agreement, except for domestic flights within the EU & some countries like Canada.

1280px-World_map_with_points.svg.png

Claim with reflights

Your information is secure

reflights is secure with best encryption technology. We respect GDPR and don’t sell personal information.

Free to claim

No upfront payment and when we win we charge the fairest claim management service fee out there. learn more here.

Multiple regulations

We check & claim flight compensations for multiple regulations and passenger rights.

Flight Incident Assistance

We want to hear you! If your flight incident falls outside the scope of the regulations we can still give you free advise.

Full Claim Transparency

We feel great responsibility for the trust you put into us. For transparency we'll send you the airline's claim reference as soon as we get it.

airline claim.jpg

Trusted by many passengers

reflights has earned 4.7 stars in TrustScore and is also top-noticed by Expansion, TecReview, and RTVE among others.

Trustpilot reflights.png